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Business → Communication Skills

Professional Behavior & Business Etiquette (CS001)

Whether you work on an office building, medical facility, or construction site, you will always face challenging professional situations due to cultural differences and miscommunication. Equipping yourself with awareness and knowledge of professional etiquette and communication skills is the key to survive and thrive in a professional environment.

This course explores the optimum professional etiquette to follow at the workplace regarding protocols, communication, and cultural awareness. Behaving respectfully at the workplace helps create a friendlier environment vital to becoming a valuable team player.

During this course, you will learn:
1. More about professional manners and common professional courtesy
2. What should be the best way to conduct yourself outside of the office during events, meetings, and dinners
3. Effective verbal communication to best respond to customer calls.
4. How to master virtual meetings along with virtual communication techniques
5. About ethical behavior, workplace harassment, and diversity. And how to approach cultural differences
6.Tips to impress your employer and become a successful professional

Level: Beginner
  • Introduction: 2 minutes
  • Lesson 1. Workplace Courtesy : 20 minutes
  • Lesson 2. Ethical Behavior At The Workplace : 10 minutes
  • Lesson 3. Technology & The Workplace : 6 minutes
  • Professional Behavior & Business Etiquette Quiz
  • Business Etiquette
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever